Describe the steps I must take in getting a refund or replacement for my vehicle.

Before you request a refund or replacement you must first participate in any arbitration procedure the manufacturer may have established (the decisions are binding on the manufacturer). This type mediation is know as an "informal dispute settlement procedure." The "informal dispute settlement procedure" must:
      1. set up requirements for consumer notification;
      2. be free from the manufacturer's influence;
      3. be free of charge to the consumer;
      4. generally settle the dispute within 40 days